Last week, we carried out a sensory impairment awareness training session with staff and volunteers of Sheffield Manor Lodge. The participant learnt about the different needs of customers with visual and hearing impairment and how to provide better, more accessible and inclusive customer service, focusing on customer welcoming, serving refreshments and guided tours. Participants commented that they learnt “a number of[…]
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Inter organised a training session in the Bakery Museum (Bakkerijmuseum) in Veurne, on 18 April 2017. The focus of the conference was accessibility of museums and exhibitions. Personnel of the Bakery Museum and Bruges Beer Museum interacted with two experts by experience (a blind and a deaf person).
On 6th April, we carried out a sensory impairment awareness training session with undergraduate tourism and hospitality students at Sheffield Hallam University, Sheffield. The students learnt about sensory impairments and how to provide better, more accessible and inclusive customer service. They also looked at some good practice examples of accessible tourism products and learnt about[…]
In February, we carried out sensory impairment awareness training with managers and staff of the Hidden Gem Café, Sheffield. The managers explored how to develop a more accessible product for their customers focusing on their menu and website improvement. The front of house staff learnt about sensory impairments and how to provide a better and[…]
During March 2017 UdG has conducted three training sessions about how to better deliver service to people with sensory disabilities. Participants in the training sessions included three organisations which were part of pilot tests: La Fageda (production centre), Es Portal (restaurant) and Empordàlia (production centre). Sessions have focussed on raising awareness among the[…]
Identifying the demand needs and constraints is definitely one of the goals of the Accent Gastronomy European Project. Between October and December 2016 the University of Girona carried out a survey amongst visually and hearing impaired people and organized several focus groups consisting in gathering as much information about cons and pros of a quality[…]
Inspiring restaurants and pubs in creating a better experience for clients with disabilities and families, that is the main goal of the “Wij Gastvrij” hospitality campaign. The Visit Flanders campaign is based on the insights that were distilled from the Accent Gastronomy project. The launching event on February 2nd 2017, containing a “brunch in the[…]
The video is recorded at Het Smaaksalon in Hasselt, with the collaboration of PXL-research, Inter and students of PXL-media. We’ve been recording two parts in our video, the first part is about ‘how not to handle people who are visual impaired’ and the second part is about ‘how not to handle people who are auditory[…]
Accent Gastronomy was presented to the Catalan tourism sector on the 12th December at the Casa del Mar in Barcelona. About 80 businesses participated in a complete educational session celebrated to commemorate the International Day of People with Disabilities. During the session good practices were also presented. Accent Gastronomy is an opportunity for Catalan businesses[…]
“A group of deaf people arrive in your pub or restaurant. What do you do? A) Offer a table in a well-lighted part of the room; B) Offer a round table, so everybody can better see each other; C) Talk to them in a VERY LOUD voice?” Visitors to the profession exhibition Horeca Expo in[…]